Fastest path
Use the app when you can.
Open Account in My Church Group and choose Delete account. The app confirms the current account before the request is submitted.
Account deletion
Delete your My Church Group account
Use the in-app account screen when you can. If you cannot sign in, email us from the account address and we will help confirm the request.
No app access
Email us from your account address.
Send the request from the email on the account and include the church name if you know it.
Retained records
Some records may stay.
Legal, security, billing, abuse-prevention, backup, moderation, audit, and church recordkeeping records may be retained.
Delete from the app
Open My Church Group, go to Account, and choose Delete account. The app shows the current account, explains what is removed, and asks for confirmation before submitting the request.
- Use this path when you can still sign in.
- Check that the shown account is the one you want deleted.
- Submit the confirmation only after reading what will be removed.
Request deletion by email
If you cannot access the app, email help@mychurch.group from the email address on your account with the subject Delete My Church Group account. Include your church name if you know it.
- Use the email address connected to your My Church Group account when possible.
- Include the church name, your full name, and any alternate email or phone number that may be on the account.
- We may ask for additional confirmation before processing the request.
What is deleted
Deletion can include account profile data, personal notification preferences, device tokens, tenant membership links where deletion is permitted, and profile media that is not needed for retained church records.
What may be retained
Records may be retained for legal, security, billing, abuse-prevention, backup, moderation, audit, or church recordkeeping reasons. Examples include financial records, support tickets, moderation records, and operational logs.
Church records
Some information belongs to the church account, such as group history, event responses, staff audit records, or records the church needs to keep. When that applies, we remove or limit personal account data where appropriate while preserving records the church or service is allowed to retain.